Wholesale Policy

Cutter-Mall Wholesale Policy

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At Cutter-Mall, we value long-term partnerships with wholesale clients—including tool distributors, construction material suppliers, and industrial retailers—who share our commitment to delivering high-quality diamond tools and abrasive products. Our wholesale policy is designed to provide competitive support, flexible terms, and reliable service to help your business grow.

1. Wholesale Eligibility & Application

To qualify for our wholesale program, you must meet the following criteria:
  • Be a registered business (distributor, retailer, or industrial buyer) with a valid business license or tax ID.
  • Demonstrate a consistent order volume (minimum initial order of $2,000 for diamond tools; custom tool orders may have adjusted minimums).
  • Maintain a focus on relevant industries (construction, stone processing, woodworking, or related fields).

Application Process:

  1. Complete the Wholesale Application Form (available on our website or by requesting from our sales team).
  1. Submit supporting documents: business license, tax ID, and a brief overview of your sales channels (e.g., physical store, online platform, B2B supply).
  1. Our team will review your application within 3-5 business days and notify you of approval.
  1. Once approved, you’ll receive access to wholesale pricing, dedicated account support, and order management tools.

2. Wholesale Pricing & Discounts

We offer tiered wholesale pricing based on order volume and partnership duration, ensuring competitive margins for your business:
  • Tier 1 (Initial Partnership): 15-25% discount off retail prices for orders between \(2,000-\)5,000.
  • Tier 2 (Established Clients): 25-35% discount off retail prices for monthly recurring orders over $5,000.
  • Tier 3 (Strategic Partners): 35-45% discount off retail prices for annual contracted orders over $50,000, plus exclusive access to new product pre-orders.
Note: Custom-manufactured tools (e.g., specialized vacuum brazed saw blades) may have adjusted pricing based on production requirements.

3. Order Terms & Minimums

  • Minimum Order Quantity (MOQ): Standard diamond tools (e.g., hot sintered drill bits, grinding tools) have an MOQ of 10 units per SKU. For custom tools, MOQ is determined by production feasibility (typically 20+ units).
  • Order Lead Time: Standard wholesale orders are processed within 3-5 business days; custom orders require 7-10 business days (depending on complexity).
  • Payment Terms:
    • New wholesale clients: 50% deposit upon order confirmation, 50% balance before shipment.
    • Established clients (6+ months of partnership): Net-30 payment terms (subject to credit approval).
    • Accepted payment methods: Bank wire transfer, PayPal for small orders, or company check (pre-approved).

4. Shipping & Logistics for Wholesale Orders

  • Shipping Costs: Wholesale orders over $10,000 qualify for free standard shipping (domestic and international; excludes freight for oversized orders). For smaller orders, shipping costs are calculated based on weight, destination, and selected carrier (we partner with DHL, FedEx, and local freight providers).
  • Delivery Timelines: Domestic wholesale shipments take 3-5 business days; international shipments take 7-14 business days (customs clearance may extend timelines).
  • Customs Support: For international wholesale clients, we provide commercial invoices and shipping documents to simplify customs clearance. Import duties, taxes, and local fees are the responsibility of the buyer.

5. Product Quality & Returns

  • Quality Guarantee: All wholesale products undergo the same strict quality inspections as our retail items (ISO 9001 certified). If products arrive damaged or defective, notify our team within 7 business days of delivery.
  • Return Policy: Defective or incorrect products will be replaced free of charge (we cover return shipping for valid claims). For order cancellations, notify us within 24 hours of placement—cancellations after production begins may incur a 20% restocking fee.

6. Wholesale Partner Support

We aim to support your business beyond product supply:
  • Dedicated Account Manager: Each wholesale client is assigned a dedicated account manager to handle order inquiries, resolve issues, and provide product recommendations.
  • Marketing Materials: Free access to high-resolution product images, technical specs, and promotional flyers for your sales channels.
  • Inventory Updates: Proactive notifications about stock levels for popular SKUs and upcoming product launches.
  • Technical Training: Optional online training sessions for your team to learn about product features, usage, and maintenance (ideal for tool retailers).

7. Termination & Modification

  • Either party may terminate the wholesale partnership with 30 days’ written notice.
  • Cutter-Mall reserves the right to modify this wholesale policy (e.g., pricing, MOQs) with 15 days’ advance notice to existing clients.
For questions about our wholesale program or to request an application form, contact our wholesale team at: