At Cutter-Mall, we understand that timely and reliable delivery of your diamond tools is crucial for your business operations. We've established shipping procedures to ensure your orders reach you efficiently, whether you're located domestically or internationally.
Order Processing
- Standard orders are processed within 1-3 business days after payment confirmation
- Custom-made tools or large bulk orders may require 5-7 business days for processing
- You will receive an order confirmation immediately after purchase, followed by a shipping notification with tracking details once your order leaves our facility
Shipping Options
Domestic Shipping (Within [Your Country])
- Standard Ground: 3-5 business days, economical option for non-urgent orders
- Express Delivery: 1-2 business days, for time-sensitive requirements
- Freight Shipping: For oversized or extremely heavy orders, scheduled delivery with curbside drop-off
International Shipping
- International Standard: 7-14 business days to most countries
- International Express: 3-5 business days with guaranteed delivery
- Freight Forwarding: For large international orders, we coordinate with your preferred freight forwarder or provide our trusted partners
Shipping Costs
- Shipping costs are calculated based on order weight, dimensions, destination, and selected shipping method
- Exact shipping charges will be displayed during checkout before finalizing your order
- We offer free standard shipping on domestic orders over $500 (terms apply)
Delivery Considerations
- Delivery times are estimates and may be affected by customs processing, weather conditions, or other unforeseen circumstances
- For international shipments, customers are responsible for all import duties, taxes, and customs charges
- Please ensure the delivery address is accurate and complete to avoid delays or additional charges
- Someone must be available to receive and sign for deliveries of high-value items
